Shipping policy

Shipping Policy — Built Rough Co.

Last Updated: September 7, 2026

At Built Rough Co., we make products for the people who work hard—and we want your order to get to you safely and on time. Please review our shipping policy below.

📦 Order Processing

Orders are typically processed within 2–5 business days after your order is placed.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

🇺🇸 Shipping within the United States

We currently ship orders throughout the United States.

Estimated delivery time after your order ships is generally 3–7 business days.

Estimated total time from order to delivery: 5–12 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, or other circumstances outside of our control.

💰 Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order and delivery location.

From time to time, Built Rough Co. may offer free shipping promotions. Any applicable promotion will be displayed on our website or at checkout.

🔎 Order Tracking

Once your order ships, you may receive tracking information by email.

Please allow 24–48 hours for tracking information to update after your order has shipped.

📍 Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you realize that you entered the wrong address, contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing.

Built Rough Co. is not responsible for orders delivered to an incorrect address provided by the customer.

📦 Lost, Stolen, or Damaged Packages

Once an order has been shipped, it is the responsibility of the shipping carrier to deliver the package.

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact the carrier.

If your package arrives damaged, please contact us as soon as possible with photos of the damaged package and product so we can determine the appropriate next steps.

🛑 Delays

Built Rough Co. is not responsible for shipping delays caused by circumstances outside our control, including severe weather, carrier delays, holidays, natural disasters, or other unforeseen events.